Previously known as Get Taxi, Gett was one of the first global ride sharing apps, before Uber became the name on everyone’s lips. Now that Uber have sadly upped and left us in London, we need to look for other options. I have used Gett on many occasions; around five times when it was Get Taxi and three as Gett.
I was gifted a £50 credit by the brand PR to try out the service when it first launched in London around three years ago. It was my first time of using a mobile ride app so it was all a bit of a novelty.
Aside from a few technical issues activating my fare at the end of the journey, almost all of my experiences were very good.The drivers were on time, friendly and the journey was lovely. Unlike Uber where the range of the cars vary, Gett cars only use black taxi fleets. They offer an average pickup of three to five minutes in central London.
I must say that the last occasion using Gett when it was still under the old branding was unpleasant. The driver was beyond rude; he did not follow the instructions and went to the incorrect pick up point and took us to the wrong place. Needless to say I did make a complaint and was given an apology and a credit note.
However, that experience left a nasty taste in my mouth and I never went back. That was until last summer when I was given a £20 voucher from another PR. The two rides that I took went very smoothly and I noticed that Gett had implemented an option for you to select a set fare or be charged by the metre.
Unfortunately, the last trip pissed me right off. I was given a voucher that stated ‘book your ride before it expired’ which I assumed to be for a taxi ride but after I made my booking I could see that my debit card had been charged. When I queried this I was told that the voucher was for food delivery not for an actual taxi ride. Of course I complained but I was told the same thing and I was not compensated for the money I spent.
My overall feeling of Gett is that they offer a great service which is convenient and easy to use at a slight cheaper price than an ordinary black cab, but it is most certainly more expensive than Uber. For example; a ride from Fitzrovia to St Pancras Station cost me £12.38 while the same journey with Uber cost me £6.87.
I feel that the company need to work on their wording when sending out promotional communication to customers because at times it can be very misleading. This is something I cannot overlook as I feel that trust is paramount when working with a brand especially when I am giving them my debit card details.
Gett is available in more than 60 cities worldwide, including London, Moscow and NYC.
For more information, please visit their website.
UPDATE: I have been informed that Uber UK are appealing against losing their but are still operating. The appeal is set for June.